Communicating Expectations: The Agreement We Forgot to Make

It took time and distance for me to understand what I was really witnessing.

When I first noticed Mike walking toward me, I sensed something was off. His smile looked practiced, almost manufactured, as if confidence were being worn rather than felt. There was a tension in his eyes that didn’t match his enthusiasm. I remember thinking, whatever he was about to ask would carry consequences.

I was a co-leader of a Divorce Care recovery group at the time. Mike attended after a marriage that had gone rapidly south, largely due to unspoken expectations. He was doing the work—or at least appearing to.

“CJ, I’m getting married,” he said.

I paused. “To Sarah?” I asked. “From the group?”

He nodded. “We’ve been helping each other through the program. We talk every night. We eat dinner together. We’re in love.”

I reminded him that they had known each other for only seven weeks and that we encouraged people not to start new relationships for twelve months so they could fully recover. He listened—but didn’t slow down.

“We’ve been recovering together,” he said. “It’s working for us.”

Then he leaned in and asked if I would stand up for them at the wedding.

I was surprised. I cared about Mike and wanted the best for him. At the same time, I sensed he was trying to outrun his grief rather than heal from it.

I agreed—but with one condition. I told him that if, in six months, he realized the marriage was a mistake, he would come back to me and allow me to help him work toward reconciliation instead of divorce. He agreed without hesitation. He even said it was why I would make the perfect best man.

Six months later, Mike approached me again. He told me he was getting divorced.

I suggested we talk through reconciliation. He declined. He had already filed. He explained that if he divorced quickly, the marriage could be annulled—no child support, no alimony. The court date was set. He simply wanted me to know.

Then he walked away, adjusting his path toward a woman who had caught his eye. I turned and walked in the opposite direction.

At the time, I wasn’t angry. What stayed with me was something quieter—clarity.

Mike hadn’t forgotten our agreement. He had simply stopped honoring it once it no longer served him.

That realization lingered. And over time, I began to notice a pattern.

The Silent Contracts We Live By

As I reflected on that experience, I began seeing the same dynamic everywhere—at home, at work, in leadership, and in partnerships.

There are few things more exhausting than trying to live up to expectations you never agreed to. It isn’t just frustrating, it’s unfair. And it becomes even more painful when those expectations were never spoken, yet somehow we’re judged for failing to meet them.

This happens when we live under silent contracts.

One person operates from a mental checklist:

  • “I thought you’d handle that.”
  • “I assumed you knew the deadline mattered.”
  • “I expected more initiative.”
  • “I thought you cared.”

The other person operates from a different script:

  • “No one told me.”
  • “That was never discussed.”
  • “I would have done it differently if I’d known.”
  • “I didn’t realize that was the priority.”

Both people may be sincere. Both may be committed. But without shared expectations, commitment alone isn’t enough. Resentment begins quietly, long before anyone names it.

Efficiency and Effectiveness: Competing Desires

As my curiosity deepened, I noticed that many expectations are formed by one of two desires: efficiency or effectiveness.

Efficiency values speed, output, and momentum. Effectiveness values quality, care, and impact. Both matter. Both are necessary. Yet they pull in opposite directions.

When efficiency dominates, things move quickly. Boxes get checked. Progress looks good on paper. But nuance fades. Communication shortens. People begin to feel like tools rather than partners.

When effectiveness dominates, care increases. Empathy deepens. Quality improves. But time slips away. Deadlines drift. Momentum slows. Frustration builds—especially for those responsible for results.

Neither approach is wrong.

The problem arises when one person expects efficiency while another is pursuing effectiveness—and no one talks about it.

Without conversation, disappointment is almost inevitable.

Agreement Changes Everything

What became increasingly clear to me was this: balance doesn’t happen by accident. It has to be negotiated.

Healthy relationships, personal or professional, depend on three shared understandings:

  1. What is expected
  2. What a win looks like
  3. What failure looks like

Without these, people can be fully committed and still completely misaligned.

In business, this shows up as missed deadlines, rework, and frustration that seems to come out of nowhere. In personal relationships, it shows up as emotional distance, recurring arguments, and the phrase, “You should just know.”

No one should have to decode expectations like a puzzle. Clear expectations aren’t controlling. They’re kind.

Expectations as Agreements, Not Demands

A year after Mike’s second divorce, he invited me to speak with his leadership team during a major business expansion. He believed the communication challenges he experienced personally might apply professionally.

In the room, as expectations were openly discussed and negotiated, the atmosphere shifted. Tension gave way to understanding. People realized that no one’s expectations were born from bad intentions—only from different pressures and priorities.

But when Mike stepped back in, his expectations stopped sounding like agreements and started sounding like conclusions. He wasn’t looking for alignment. He wanted endorsement.

That moment clarified something else for me: expectations stop working the moment they stop being shared. When expectations become demands, collaboration collapses.

Over time, I learned that Mike’s business didn’t survive the expansion. Decisions were made that no one felt ownership of. Trust eroded. The company failed. I also learned he divorced again, blaming circumstances and other people.

The pattern was hard to ignore.

The Simple Truth

Unspoken expectations don’t just damage relationships. They drain trust. They erode collaboration. They quietly undermine everything they touch.

People don’t usually leave marriages, teams, or companies because expectations were too clear. They leave because expectations were never agreed to—or worse, rewritten after the fact.

What I’ve learned, and continue to explore, is this: Clear expectations don’t limit people. They liberate them. They replace guessing with confidence, resentment with alignment, and frustration with forward movement.

The question I now ask myself, personally and professionally, is simple: Where am I expecting something that I’ve never actually agreed upon with the other person?

A conversation doesn’t guarantee agreement. But without one, we almost guarantee disappointment—Because it isn’t fair in business or in life to expect someone to live up to standards they never agreed to.

Copyright © 2026 by CJ Powers

Connection with Coco: How Relationships Grow When We Engage, Relate, and Build

Beth and I met for a seasonal hot chocolate. Our time together was to acknowledge a mutual respect and explore what might grow from it.

I first met Beth after one of her speaking engagements. We quickly learned that we attended the same high school, and her theatre experience was led by Paul Yaeger, who lived two houses away from my childhood home.

We had some other similarities, as we both spent years learning, but in very different ways. She has a Ph.D., exceptional leadership skills from leading institutions, several books under her belt, and a solid history of giving life-changing keynote addresses. 

My education was more experiential. I’ve worked in publishing, marketing, communication, media, entertainment, technology, and medicine. Working across so many industries exposed me to more jargon than I ever expected, and a vocabulary that grew right along with it.

During our conversation, I was reminded that most people don’t struggle with communication because they lack words. They struggle because, even when words and stories are exchanged, connection never quite forms.

Beth mentioned reconnecting with a friend she hadn’t seen in a couple of decades and how they had picked up where they left off. The story she shared carried a lesson I didn’t want to miss. Whether she intended it or not, her story made something unmistakably clear: connection isn’t automatic. It’s cultivated.

Over time, I’ve come to see that strong connection follows a simple but powerful pattern. Relationships grow when we intentionally engage, relate, and build.

ENGAGE: Connection Begins With Presence

Engagement is the first step of connection—and often the most overlooked. It’s also the one that requires the most courage. This is the step many introverts use as an excuse, believing engagement isn’t in their nature.

But engagement is a learned skill, not an overflow of charisma. Even charisma, it turns out, is learned.

To engage means choosing presence over distraction. It’s the decision to initiate rather than wait. Engagement tells the other person, “You matter right now.”

Having just concluded her heart-moving keynote, it took courage for me to step into the line of people hoping to speak with Beth. She didn’t know me, and I only knew the parts of her story she had shared from the stage. Still, being in proximity gave me a brief moment to engage.

Years ago, I learned that engagement makes the difference between conversations that connect people and interactions that remain merely transactional. I’ve come to care deeply about whether people feel welcomed—or simply tolerated. Because Beth’s keynote had impacted me, I wanted to thank her by offering something that would honor her time rather than consume it.

The only form of charisma I reliably possess shows up when I pay attention to others. I’m still learning how to project presence from a stage, but focusing on the person in front of me comes naturally. Giving someone my undivided attention is often mistaken for charisma.

Paying attention is engagement—and it’s a skill any introvert can master.

Because I was fully present in that brief conversation, Beth remembered me when I later reached out to invite her for a hot chocolate; the connection had already been engaged.

RELATE: Connection Deepens Through Shared Meaning

Our hot chocolates were a little too decadent for our taste. As the conversation deepened, Beth set hers aside and focused fully on the topics flowing easily from one to the next. My gulps turned into small sips—my attention was taking more concentration than drinking.

The conversation moved naturally into deeper waters. We weren’t just exchanging stories; we were making meaning together—acknowledging what each of us had experienced, including the good, the hard, and the moments we never planned for.

As Beth shared more openly, I noticed something important. She had found a balance point in deeper conversation. Relating wasn’t about agreeing or oversharing. She listened carefully to what I shared, made sure she understood it, and when she opened up, she did so thoughtfully and with restraint.

Her stories didn’t overwhelm me with emotion, nor did they skim past the moments that mattered most. What she shared allowed me to understand not just what happened, but what it meant to her.

That made it easy to respond in ways that acknowledged her experience:

“That makes total sense.”
“I get that—I’ve experienced something similar.”
“That must have been hard. I can’t imagine what you experienced, but it clearly mattered.”

When people relate, walls lower. Conversations gain depth. Trust begins to form.

Because trust was growing, I felt comfortable opening up a bit more myself. I was mindful of our time and of keeping the conversation mutual, but it was clear we had crossed a critical threshold. We weren’t skimming the surface anymore.

When people don’t take time to relate, conversations tend to stay shallow. Differences feel threatening instead of enriching, and people remain guarded without always realizing why. But when relating happens well, curiosity replaces caution—and connection strengthens.

Beth had mastered this balance. Watching her relate with intention encouraged me to step away from surface-level exchanges and share more genuinely. For me, the key was staying fully authentic without oversharing—allowing connection to deepen naturally.

BUILD: Connection Lasts When Trust Accumulates

Trust requires time and consistency to accumulate. Every relationship—whether at work, in family, or within a community—needs a minimum level of trust before people feel safe opening their hearts. That threshold looks different for everyone, shaped by life experiences, shared connections, and the care they’ve received along the way.

To build a trustworthy connection, both people must show up again and again. Trust grows slowly through reliability, kindness, and shared experience. It’s not built in moments of intensity, but in patterns of consistency.

Integrity also plays a critical role in the building process. Time alone doesn’t create trust—actions must align with words. This is often where people stop short.

Engagement feels risky. Relating feels vulnerable. Building feels inconvenient.

But without building trust, connection can’t deepen or endure.

Over time, a consistent connection creates confidence in the other person. When trust is strong, misunderstandings are handled with grace, assumptions soften, and credibility is extended before doubt takes hold.

This kind of connection affects everything:

  • How teams collaborate
  • How families communicate
  • How leaders influence
  • How communities function

When the connection is weak, even good communication falls flat. When the connection is strong, relationships become more resilient under pressure.

Building this level of trust takes time—especially in business—and wisdom in personal relationships. The key is to recognize where each relationship currently stands and deepen it as far as is healthy and practical.

Every relationship grows at the pace of the most cautious person involved. Once you understand that, you gain clarity about how deeply a connection can go—and how to show up within it with patience, respect, and consistency.

A Closing Reflection

Steam no longer rose from our cups as our time ran out. The conversation naturally wound down, and we were content. It was clear that we would connect again to see where things might go from there—all in due time as we continue to engage, relate, and build our connection.

Connection rarely announces itself in the moment. It doesn’t arrive with a spotlight or demand recognition. More often, it grows quietly—through attention, understanding, and the willingness to return.

That afternoon over hot chocolate reminded me that strong relationships aren’t the result of perfect timing, impressive words, or shared credentials. They’re cultivated through small, human choices made with intention.

When we engage, relate, and build, we create space for trust to form—and when trust is present, connection follows.

Take a pause and notice where you are in your relationships. Are you ready to take the next honest step forward? Sometimes that’s showing up. Sometimes it’s listening more deeply. Sometimes it’s returning when it would be easier not to.

Connection grows when we choose to tend it.

Copyright © 2025 by CJ Powers

When Social Glue Outweighs Truth

We live in a time when news travels at the speed of a click. A story breaks, opinions explode, and before the dust settles, millions of people have already picked a side. It would be encouraging if those positions were built on verified facts, but often they’re not. Instead, they’re shaped by something more powerful than truth itself: the social glue of belonging.

A Story That Stopped Me Cold

Recently, I read a breaking news report that angered me. The media shared details immediately—without taking time to verify the facts—because ratings and clicks mattered more than accuracy. The half-baked story took off, fueling activists who staked clear positions on the issue before anyone truly knew what had happened.

This morning, I bumped into someone who brought up the story. Since I had access to the actual facts from industry insiders, I began to explain what had really transpired. BLAM! Before I could finish, the person yelled at me. I tried to clarify, but I wasn’t allowed.

Why? Because their opinion wasn’t anchored in truth—it was cemented by their social circle. Their friends had already taken a stand. To question the narrative meant risking social rejection, and belonging outweighed accuracy.

The ripple effects were staggering. Activists were boycotting, social media arguments flared, and tempers ran hot—all based on false information. An industry insider confided that they had no idea how to slow the emotional rampage or get people back on the same page. Instead, they were forced into triage mode, just hoping to capture a shred of reality.

It got worse. One of the three companies involved had to build an entirely new publicity campaign that treated the falsehood as if it were true—because that’s where the public conversation had already landed. It sounds absurd, but there’s wisdom hidden there: sometimes the only way to lead people back to reality is to start where they are and slowly walk them across the bridge you build into truth.

Why Truth Often Loses

That experience hammered home a difficult reality: truth doesn’t always carry as much weight as community. People may claim they value facts, but when those facts threaten the acceptance of their social group, most will hold tighter to the group than to reality.

This is confirmation bias on steroids. We don’t just look for information that validates our perspective—we look for information that validates our tribe. And once we’ve socially reinforced a belief, even airtight evidence can feel like a threat.

Familiarity Feels Like Truth

Another reason false stories gain traction is repetition. The more often something is said—especially by trusted friends or favorite voices—the more “true” it feels. Familiarity breeds credibility, even if the information is wrong. That’s why fact-checks and corrections rarely travel as far or as fast as the initial story. Once a narrative is familiar and socially reinforced, it feels like common sense.

Why Facts Alone Don’t Change Minds

We’ve all tried it—dropping statistics or news articles into a heated debate, only to be dismissed or attacked. The problem isn’t always the strength of the evidence; it’s the lack of trust between the messenger and the audience. Facts are abstract. Relationships are personal. And when truth threatens to fracture relationships, it often loses.

This is why shouting louder doesn’t work. Correcting someone in front of their peers can backfire, because it doesn’t just challenge their opinion—it threatens their standing in the group.

The Path Back to Truth

So, what do we do when social glue outweighs truth? We start by recognizing that people are relational beings first and rational beings second. If we want truth to stick, it has to travel through trust.

Here are a few practical approaches:

  1. Lead With Respect. People listen when they feel respected, even in disagreement.
  2. Build Trust Before Sharing Facts. A trusted voice can carry hard truths where a stranger’s voice can’t.
  3. Find Shared Values. Frame truth in ways that connect with what the other person already values—safety, freedom, fairness, or community.
  4. Plant Seeds, Don’t Throw Stones. Change rarely happens in the heat of debate. It happens later, when a planted idea starts to grow.
  5. Start Where People Are. As frustrating as it sounds, sometimes the only way forward is to meet people inside their existing narrative and carefully build a bridge toward reality.

People Believe What Helps Them Belong

The story I experienced reminded me that truth, on its own, isn’t always enough. Social belonging can be stronger than facts, louder than reason, and more persuasive than evidence. People don’t just believe what they think is true—they believe what helps them belong.

If we want to see truth prevail, we can’t only correct lies. We must cultivate relationships, build trust, and patiently guide people across the bridge from where they are to what’s real. Because in the end, truth matters—but only if we can carry it together.

Copyright © 2025 by CJ Powers