Communicating Expectations: The Agreement We Forgot to Make

It took time and distance for me to understand what I was really witnessing.

When I first noticed Mike walking toward me, I sensed something was off. His smile looked practiced, almost manufactured, as if confidence were being worn rather than felt. There was a tension in his eyes that didn’t match his enthusiasm. I remember thinking, whatever he was about to ask would carry consequences.

I was a co-leader of a Divorce Care recovery group at the time. Mike attended after a marriage that had gone rapidly south, largely due to unspoken expectations. He was doing the work—or at least appearing to.

“CJ, I’m getting married,” he said.

I paused. “To Sarah?” I asked. “From the group?”

He nodded. “We’ve been helping each other through the program. We talk every night. We eat dinner together. We’re in love.”

I reminded him that they had known each other for only seven weeks and that we encouraged people not to start new relationships for twelve months so they could fully recover. He listened—but didn’t slow down.

“We’ve been recovering together,” he said. “It’s working for us.”

Then he leaned in and asked if I would stand up for them at the wedding.

I was surprised. I cared about Mike and wanted the best for him. At the same time, I sensed he was trying to outrun his grief rather than heal from it.

I agreed—but with one condition. I told him that if, in six months, he realized the marriage was a mistake, he would come back to me and allow me to help him work toward reconciliation instead of divorce. He agreed without hesitation. He even said it was why I would make the perfect best man.

Six months later, Mike approached me again. He told me he was getting divorced.

I suggested we talk through reconciliation. He declined. He had already filed. He explained that if he divorced quickly, the marriage could be annulled—no child support, no alimony. The court date was set. He simply wanted me to know.

Then he walked away, adjusting his path toward a woman who had caught his eye. I turned and walked in the opposite direction.

At the time, I wasn’t angry. What stayed with me was something quieter—clarity.

Mike hadn’t forgotten our agreement. He had simply stopped honoring it once it no longer served him.

That realization lingered. And over time, I began to notice a pattern.

The Silent Contracts We Live By

As I reflected on that experience, I began seeing the same dynamic everywhere—at home, at work, in leadership, and in partnerships.

There are few things more exhausting than trying to live up to expectations you never agreed to. It isn’t just frustrating, it’s unfair. And it becomes even more painful when those expectations were never spoken, yet somehow we’re judged for failing to meet them.

This happens when we live under silent contracts.

One person operates from a mental checklist:

  • “I thought you’d handle that.”
  • “I assumed you knew the deadline mattered.”
  • “I expected more initiative.”
  • “I thought you cared.”

The other person operates from a different script:

  • “No one told me.”
  • “That was never discussed.”
  • “I would have done it differently if I’d known.”
  • “I didn’t realize that was the priority.”

Both people may be sincere. Both may be committed. But without shared expectations, commitment alone isn’t enough. Resentment begins quietly, long before anyone names it.

Efficiency and Effectiveness: Competing Desires

As my curiosity deepened, I noticed that many expectations are formed by one of two desires: efficiency or effectiveness.

Efficiency values speed, output, and momentum. Effectiveness values quality, care, and impact. Both matter. Both are necessary. Yet they pull in opposite directions.

When efficiency dominates, things move quickly. Boxes get checked. Progress looks good on paper. But nuance fades. Communication shortens. People begin to feel like tools rather than partners.

When effectiveness dominates, care increases. Empathy deepens. Quality improves. But time slips away. Deadlines drift. Momentum slows. Frustration builds—especially for those responsible for results.

Neither approach is wrong.

The problem arises when one person expects efficiency while another is pursuing effectiveness—and no one talks about it.

Without conversation, disappointment is almost inevitable.

Agreement Changes Everything

What became increasingly clear to me was this: balance doesn’t happen by accident. It has to be negotiated.

Healthy relationships, personal or professional, depend on three shared understandings:

  1. What is expected
  2. What a win looks like
  3. What failure looks like

Without these, people can be fully committed and still completely misaligned.

In business, this shows up as missed deadlines, rework, and frustration that seems to come out of nowhere. In personal relationships, it shows up as emotional distance, recurring arguments, and the phrase, “You should just know.”

No one should have to decode expectations like a puzzle. Clear expectations aren’t controlling. They’re kind.

Expectations as Agreements, Not Demands

A year after Mike’s second divorce, he invited me to speak with his leadership team during a major business expansion. He believed the communication challenges he experienced personally might apply professionally.

In the room, as expectations were openly discussed and negotiated, the atmosphere shifted. Tension gave way to understanding. People realized that no one’s expectations were born from bad intentions—only from different pressures and priorities.

But when Mike stepped back in, his expectations stopped sounding like agreements and started sounding like conclusions. He wasn’t looking for alignment. He wanted endorsement.

That moment clarified something else for me: expectations stop working the moment they stop being shared. When expectations become demands, collaboration collapses.

Over time, I learned that Mike’s business didn’t survive the expansion. Decisions were made that no one felt ownership of. Trust eroded. The company failed. I also learned he divorced again, blaming circumstances and other people.

The pattern was hard to ignore.

The Simple Truth

Unspoken expectations don’t just damage relationships. They drain trust. They erode collaboration. They quietly undermine everything they touch.

People don’t usually leave marriages, teams, or companies because expectations were too clear. They leave because expectations were never agreed to—or worse, rewritten after the fact.

What I’ve learned, and continue to explore, is this: Clear expectations don’t limit people. They liberate them. They replace guessing with confidence, resentment with alignment, and frustration with forward movement.

The question I now ask myself, personally and professionally, is simple: Where am I expecting something that I’ve never actually agreed upon with the other person?

A conversation doesn’t guarantee agreement. But without one, we almost guarantee disappointment—Because it isn’t fair in business or in life to expect someone to live up to standards they never agreed to.

Copyright © 2026 by CJ Powers

When Social Glue Outweighs Truth

We live in a time when news travels at the speed of a click. A story breaks, opinions explode, and before the dust settles, millions of people have already picked a side. It would be encouraging if those positions were built on verified facts, but often they’re not. Instead, they’re shaped by something more powerful than truth itself: the social glue of belonging.

A Story That Stopped Me Cold

Recently, I read a breaking news report that angered me. The media shared details immediately—without taking time to verify the facts—because ratings and clicks mattered more than accuracy. The half-baked story took off, fueling activists who staked clear positions on the issue before anyone truly knew what had happened.

This morning, I bumped into someone who brought up the story. Since I had access to the actual facts from industry insiders, I began to explain what had really transpired. BLAM! Before I could finish, the person yelled at me. I tried to clarify, but I wasn’t allowed.

Why? Because their opinion wasn’t anchored in truth—it was cemented by their social circle. Their friends had already taken a stand. To question the narrative meant risking social rejection, and belonging outweighed accuracy.

The ripple effects were staggering. Activists were boycotting, social media arguments flared, and tempers ran hot—all based on false information. An industry insider confided that they had no idea how to slow the emotional rampage or get people back on the same page. Instead, they were forced into triage mode, just hoping to capture a shred of reality.

It got worse. One of the three companies involved had to build an entirely new publicity campaign that treated the falsehood as if it were true—because that’s where the public conversation had already landed. It sounds absurd, but there’s wisdom hidden there: sometimes the only way to lead people back to reality is to start where they are and slowly walk them across the bridge you build into truth.

Why Truth Often Loses

That experience hammered home a difficult reality: truth doesn’t always carry as much weight as community. People may claim they value facts, but when those facts threaten the acceptance of their social group, most will hold tighter to the group than to reality.

This is confirmation bias on steroids. We don’t just look for information that validates our perspective—we look for information that validates our tribe. And once we’ve socially reinforced a belief, even airtight evidence can feel like a threat.

Familiarity Feels Like Truth

Another reason false stories gain traction is repetition. The more often something is said—especially by trusted friends or favorite voices—the more “true” it feels. Familiarity breeds credibility, even if the information is wrong. That’s why fact-checks and corrections rarely travel as far or as fast as the initial story. Once a narrative is familiar and socially reinforced, it feels like common sense.

Why Facts Alone Don’t Change Minds

We’ve all tried it—dropping statistics or news articles into a heated debate, only to be dismissed or attacked. The problem isn’t always the strength of the evidence; it’s the lack of trust between the messenger and the audience. Facts are abstract. Relationships are personal. And when truth threatens to fracture relationships, it often loses.

This is why shouting louder doesn’t work. Correcting someone in front of their peers can backfire, because it doesn’t just challenge their opinion—it threatens their standing in the group.

The Path Back to Truth

So, what do we do when social glue outweighs truth? We start by recognizing that people are relational beings first and rational beings second. If we want truth to stick, it has to travel through trust.

Here are a few practical approaches:

  1. Lead With Respect. People listen when they feel respected, even in disagreement.
  2. Build Trust Before Sharing Facts. A trusted voice can carry hard truths where a stranger’s voice can’t.
  3. Find Shared Values. Frame truth in ways that connect with what the other person already values—safety, freedom, fairness, or community.
  4. Plant Seeds, Don’t Throw Stones. Change rarely happens in the heat of debate. It happens later, when a planted idea starts to grow.
  5. Start Where People Are. As frustrating as it sounds, sometimes the only way forward is to meet people inside their existing narrative and carefully build a bridge toward reality.

People Believe What Helps Them Belong

The story I experienced reminded me that truth, on its own, isn’t always enough. Social belonging can be stronger than facts, louder than reason, and more persuasive than evidence. People don’t just believe what they think is true—they believe what helps them belong.

If we want to see truth prevail, we can’t only correct lies. We must cultivate relationships, build trust, and patiently guide people across the bridge from where they are to what’s real. Because in the end, truth matters—but only if we can carry it together.

Copyright © 2025 by CJ Powers

A Gig of Conversations: Lessons from Bob Schmidgall

Bob Schmidgall was one of the most incredible speakers I’ve ever heard. I admired his ability to connect with people and studied him often. One of his greatest strengths was speaking in a way that reached blue-collar, white-collar, and gold-collar workers—all at once. Each listener walked away believing Bob was speaking directly to them.

If you haven’t heard those terms, they’re general categories of labor:

  • Blue Collar: Manual laborers and skilled tradespeople.
  • White Collar: Office and professional workers.
  • Gold Collar: Highly skilled and valued specialists, often in cutting-edge fields like AI.

When Bob made a key point, he often shared it three times. But he never sounded repetitive. Instead, each sentence was crafted for a different group. He wasn’t restating; he was expounding—layering meaning so each person heard it in a way they could relate to.

The result? Everyone left the room feeling as though his talk was written just for them. He was relatable, informative, humorous, and full of great stories. Out of the hundreds of speakers I’ve listened to, Bob remains in my top five.

At some point, I realized something important: no amount of study would turn me into Bob. But that wasn’t the point. Bob had his gift. What I needed to see was that all of us actually speak far more than he ever did. Over a lifetime, we will likely have the equivalent of a gigabyte of conversations—not just spoken words, but emails, texts, social DMs, and even old-fashioned snail mail.

Each exchange adds another “file” to our personal archive. Some are blurry images best deleted, but others are crisp, high-resolution moments worth revisiting.

And that leads to the real question: if you’re going to spend that much time talking, typing, and connecting—why not upgrade your conversations so they actually build trust, opportunity, and collaboration?

Here are five simple Conversation Upgrades I’ve found that can transform ordinary chatter into meaningful dialogue.

Upgrade 1: Curiosity Beats Cleverness

Instead of prepping stories to tell, prepare questions to ask. Dale Carnegie put it best: “You can make more friends in two months by becoming interested in other people than in two years by trying to get other people interested in you” (How to Win Friends and Influence People).

A practical way to stay curious? Think about their Family, Work, Recreation, and Dreams (the F-W-R-D framework). Ask about their kids’ hobbies, the wildest thing that happened at work this month, the new restaurant they tried, or the goal that lights them up. When you anticipate their story, you can’t help but lean in—and that anticipation is contagious.

Upgrade 2: Turn on Charisma Mode

Charisma isn’t some magic dust—it’s built from presence, warmth, and confidence. Olivia Fox Cabane (The Charisma Myth) shows how teachable this is.

  • Presence: Give someone the sense that there’s nowhere else you’d rather be.
  • Warmth: Try the “flooding smile”—pause, take them in, then let a genuine smile slowly spread. It feels personal, not pasted on.
  • Confidence: Strong posture and a few thoughtful pauses tell the room you’re comfortable in your own skin.

When those three align, people don’t just hear your words—they feel your attention.

Upgrade 3: Add a Twist of Surprise

Boring conversations fade. Playful ones stick. Instead of standard answers, toss in a curveball:

  • Instead of “I’m from Chicago,” say: “I’m from Chicago, where pizza is deep enough to need a lifeguard.”
  • Instead of “I’m a consultant,” say: “I’m a consultant who’s learned more from coffee spills in boardrooms than from MBA textbooks.”

It’s not about impressing—it’s about giving others something fun to react to, like setting up the first line of an improv scene.

Upgrade 4: Ask for Feelings, Not Just Facts

Charles Duhigg’s Supercommunicators highlights a Harvard study of speed dating conversations: the people who landed second dates asked emotion-driven questions, not fact-gathering ones.

Swap:

  • “Where are you from?” → “What do you love most about your hometown?”
  • “What do you do?” → “What makes your work exciting—or exhausting?”
  • “What did you do this weekend?” → “What was the highlight of your weekend?”

By aiming for Dreams, Elevated moments, and Passions (D-E-P), you’ll unlock stories that reveal what matters most. That’s the difference between polite small talk and real connection.

Upgrade 5: Let People Know They Landed

Everyone wants to feel heard. Psychiatrist Mark Goulston (Just Listen) says even small acknowledgments—nodding, “mm-hmms,” or paraphrasing—make a huge impact.

When someone shares, don’t just reply with “Wow, that’s crazy.” Echo a detail that mattered: “That’s hilarious—after all that effort, the IKEA shelf was upside down the whole time.”

It signals: I didn’t just hear you. I understood you. That’s the glue of collaboration.

Why These Upgrades Matter

Each “conversation upgrade” builds on the 3Cs framework that I’ve developed:

  • Communication: Clearer, warmer, and more engaging.
  • Connection: Deeper emotional resonance—because you’re asking what really matters.
  • Collaboration: When people feel seen and valued, they bring their best ideas to the table.

Conversations aren’t background noise—they’re the raw material of relationships. And when you upgrade them, you upgrade your influence, your opportunities, and your impact.

It’s Time to Upgrade

You’ve got a gig of conversations ahead. Most people will let theirs auto-save in the background. But you? You can choose to upgrade yours—turning them into meaningful files worth archiving.

Start small: one curious question, one genuine smile, one playful twist. Then watch how fast your communication, connection, and collaboration grow.

Copyright 2025 by CJ Powers